Introduction
Welcome to Shifa Al Jazeera Hospital. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or receiving care at our hospital, you agree to these Terms.
These Terms apply to:
- Our website – https://www.shifaaljazeera.com/
- All medical services provided at our hospital in Manama, Bahrain
- Communications and appointments made through phone, email, or online
Please read these Terms carefully. If you do not agree with any part of these Terms, please contact us at (+973) 17288000 to discuss your concerns.
About Shifa Al Jazeera Hospital
Legal Name: Shifa Al Jazeera Hospital
Location: Building: 311, Road: 505, Block: 305, Central Manama, Manama, 973, Kingdom of Bahrain
Phone: (+973) 17288000
Regulated By: National Health Regulatory Authority (NHRA), Kingdom of Bahrain
We are a licensed multispeciality hospital providing healthcare services in accordance with Bahrain health regulations and medical standards.
Use of Our Website
Permitted Use
You may use our website to:
- Learn about our services and specialists
- Find contact information and location details
- Access health education materials
- Contact us for appointments or enquiries
Prohibited Use
You may not:
- Use our website for unlawful purposes
- Attempt to gain unauthorised access to our systems
- Transmit viruses, malware, or harmful code
- Copy, reproduce, or distribute our content without permission
- Use automated systems (bots, scrapers) to access our website
- Impersonate our hospital, staff, or other users
- Post false, misleading, or defamatory content
- Interfere with other users’ access to our website
Website Availability
We aim to keep our website available at all times. However, we may suspend access temporarily for maintenance, updates, or technical issues. We are not responsible for any loss or inconvenience caused by website downtime.
Medical Services
Scope of Services
We provide medical services in the following specialties:
- Anesthesiology
- Audiology & Speech-Language Pathology
- Cardiology
- Dental Medicine
- Dermatology & Cosmetology
- Emergency Medicine
- ENT (Ear, Nose, and Throat)
- Family Medicine
- Gastroenterology
- General Medicine
- General Surgery
- Internal Medicine
- Neonatology
- Obstetrics & Gynaecology
- Ophthalmology
- Orthopaedics
- Paediatrics
- Radiology
- Urology
Our facilities include ICU, NICU, Operating Theatres, Labour & Delivery Suite, Radiology/Imaging, 24/7 Emergency Department, 24/7 Pharmacy, and Laboratory services.
No Medical Advice Online
Information on our website is for educational purposes only. It does not replace professional medical advice, diagnosis, or treatment. Always consult our doctors for personalised medical guidance.
Do not use our website for medical emergencies. If you need urgent care, visit our Emergency Department immediately or call emergency services.
Appointment Booking
Appointments can be made by calling (+973) 17288000. We will confirm your appointment time and provide any necessary instructions.
Cancellations: If you need to cancel or reschedule, please notify us at least 24 hours in advance. Late cancellations may affect future appointment availability.
No-shows: Patients who miss appointments without notice may be required to pay a cancellation fee for future bookings.
Patient Responsibilities
As a patient, you agree to:
- Provide accurate and complete medical information
- Inform us of all medications, allergies, and health conditions
- Follow treatment plans and medical advice given by our doctors
- Attend scheduled appointments or notify us of cancellations
- Treat our staff and other patients with respect
- Pay for services as outlined in our payment terms
- Inform us immediately if your condition worsens
Hospital Rights
We reserve the right to:
- Refuse or discontinue service if you behave inappropriately or threaten staff
- Modify treatment plans based on medical necessity
- Transfer your care to another facility if we cannot provide the required treatment
- Request payment before providing non-emergency services
- Contact emergency contacts if you are unable to make decisions
Fees and Payment
Payment Terms
Payment is due at the time of service unless other arrangements have been made in advance. We accept:
- Cash (Bahraini Dinar)
- Credit and debit cards (Visa, Mastercard)
- Bank transfers
- Insurance (see Insurance section below)
Pricing
Our fees are based on the services provided. We aim to offer transparent pricing and will inform you of costs before treatment when possible.
All prices are subject to change. Please confirm current pricing when booking your appointment.
Emergency care pricing may vary based on the treatment required. We will provide an estimate as soon as your condition is stable.
Insurance
We work with many insurance providers in Bahrain. Please contact us at (+973) 17288000 to confirm if we accept your insurance.
Your responsibilities with insurance:
- Verify your coverage with your insurance company before treatment
- Provide valid insurance information at each visit
- Obtain pre-authorisation if required by your insurance
- Pay any co-payments, deductibles, or non-covered services directly
- Pay the full amount if your insurance claim is denied
We submit claims on your behalf as a courtesy. However, you are ultimately responsible for payment even if your insurance does not cover the services.
Outstanding Balances
Unpaid balances must be settled within 30 days of receiving your bill. Late payments may incur additional charges.
If you have difficulty paying, please contact our billing department at (+973) 17288000 to discuss payment plans or options.
Medical Records
Your Medical Records
We maintain accurate medical records for all patients in accordance with Bahrain health regulations. Your medical records belong to the hospital, but you have the right to access them.
Requesting Records
To request a copy of your medical records:
- Submit a written request at our reception desk or by email
- Provide valid identification
- Allow up to 14 days for processing
- Pay the applicable administrative fee
For children under 18, parents or legal guardians may request records on their behalf.
Record Retention
We retain medical records for at least 15 years from your last visit, as required by Bahrain law. After this period, records are securely destroyed.
Consent and Treatment
Informed Consent
Before any procedure or treatment, our doctors will explain:
- The nature of the treatment
- Expected benefits and risks
- Alternative treatment options
- Potential complications
You have the right to ask questions and make an informed decision. By proceeding with treatment, you consent to the care described.
Emergency Treatment
In medical emergencies where you cannot provide consent (unconscious, unable to communicate), we may provide necessary treatment to save your life or prevent serious harm. We will contact your emergency contacts or family when possible.
Withdrawal of Consent
You may withdraw consent for treatment at any time. However, stopping treatment may affect your health outcomes. Our doctors will explain the risks of refusing care.
Minors and Vulnerable Patients
For patients under 18 years old or those unable to consent, we require consent from:
- Parents or legal guardians
- Court-appointed representatives
- Next of kin (in emergencies)
Confidentiality and Privacy
We protect your personal and medical information in accordance with our Privacy Policy and Bahrain’s Personal Data Protection Law (PDPL).
All staff members sign confidentiality agreements. Your information is shared only when necessary for your care or as required by law.
For complete details on how we handle your information, please read our Privacy Policy.
Complaints and Feedback
How to Provide Feedback
We value your feedback and use it to improve our services. You can share comments or concerns by:
- Speaking with our Patient Relations team at the reception desk
- Calling (+973) 17288000
- Emailing moc.areezajlaafihs@eracremotsuc
- Submitting a written complaint at our hospital
Complaint Process
When you file a complaint, we will:
- Acknowledge receipt within 3 business days
- Investigate the matter thoroughly
- Respond with our findings within 14 days
- Take corrective action if needed
Intellectual Property
Website Content
All content on our website, including text, images, logos, graphics, and design, is owned by Shifa Al Jazeera Hospital or our licensors. It is protected by copyright and trademark laws.
Permitted Use
You may view and print content from our website for personal, non-commercial use only. You may not:
- Reproduce content for commercial purposes
- Modify, distribute, or republish our content
- Remove copyright or trademark notices
- Use our logo or branding without written permission
User-Generated Content
If you submit content to our website (comments, reviews, testimonials), you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content.
You confirm that any content you submit:
- Does not violate anyone’s rights
- Is accurate and truthful
- Does not contain harmful or illegal material
Third-Party Links
Our website may contain links to external websites (insurance providers, health resources, government agencies, social media).
We are not responsible for:
- Content on third-party websites
- Privacy practices of external sites
- Accuracy of information on linked websites
- Services or products offered by third parties
Links to external websites do not imply endorsement. Please review the terms and privacy policies of any third-party websites you visit.
Limitation of Liability
Website Use
We provide our website “as is” without warranties of any kind. We do not guarantee that our website will be:
- Error-free or uninterrupted
- Free from viruses or harmful components
- Accurate or up-to-date at all times
We are not liable for any loss or damage resulting from your use of our website, including:
- Technical failures or interruptions
- Loss of data or information
- Reliance on website content for medical decisions
Medical Services
While we strive to provide quality healthcare, medical treatment carries inherent risks. We are not liable for:
- Unforeseen complications or side effects
- Treatment outcomes (as results may vary)
- Actions taken by patients against medical advice
Our liability for medical services is governed by Bahrain medical malpractice laws. We maintain appropriate medical malpractice insurance as required by law.
Maximum Liability
To the extent permitted by Bahrain law, our total liability for any claim related to our website or services shall not exceed the amount you paid for the specific service in question.
Indemnification
You agree to indemnify and hold harmless Shifa Al Jazeera Hospital, its staff, and affiliates from any claims, losses, or damages arising from:
- Your violation of these Terms
- Your misuse of our website or services
- Your violation of any laws or regulations
- Content you submit to our website
Force Majeure
We are not responsible for delays or failures in providing services due to circumstances beyond our control, including:
- Natural disasters (floods, earthquakes, storms)
- War, civil unrest, or terrorism
- Government actions or regulations
- Power outages or telecommunications failures
- Pandemics or public health emergencies
- Strikes or labour disputes
During such events, we will make reasonable efforts to continue providing essential services, particularly emergency care.
Changes to These Terms
We may update these Terms to reflect:
- Changes in our services or operations
- New legal or regulatory requirements
- Improvements to our policies
When we make changes:
- We will post the updated Terms on our website
- We will update the “Last Updated” date at the top of this page
- For significant changes, we may notify you via email or in-hospital notices
Your continued use of our website or services after changes means you accept the updated Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Kingdom of Bahrain.
Any disputes arising from these Terms or our services shall be resolved through:
- Good faith negotiation between you and the hospital
- Mediation (if agreed by both parties)
- The courts of the Kingdom of Bahrain
By using our services, you consent to the exclusive jurisdiction of Bahrain courts.
Severability
If any part of these Terms is found to be invalid or unenforceable under Bahrain law, that section will be modified to the minimum extent necessary. All other sections remain in full effect.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Shifa Al Jazeera Hospital regarding use of our website and services.
These Terms supersede any previous agreements or understandings, whether written or verbal.
Contact Information
Shifa Al Jazeera Hospital
Building: 311, Road: 505,
Block: 305, Central Manama,
Manama, 973,
Kingdom of Bahrain
Phone: (+973) 17288000
Email: moc.areezajlaafihs@eracremotsuc
Website: https://www.shifaaljazeera.com/
Emergency Department: 24 hours, 7 days per week
Acknowledgement
By using our website or receiving services at Shifa Al Jazeera Hospital, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
If you have questions about these Terms, please contact us at (+973) 17288000 before using our services.