24/7 Emergency Care When You Need It Most
At Shifa Al Jazeera Hospital, our Emergency Department is open 24 hours a day, 7 days a week – including weekends and public holidays. Emergency medicine is the medical speciality focused on the immediate assessment and treatment of urgent and life-threatening conditions. Our experienced emergency doctors and nurses are trained to act quickly, work calmly under pressure, and communicate clearly with patients and their families. We understand that arriving at an emergency department can feel frightening – our team will keep you informed and supported at every moment. Your family will be kept updated throughout your care, because facing a medical emergency should never mean facing it alone.
Meet Our Experienced Specialists
Dr. Alaa Awad Mohammed
Dr. Alaa Awad Mohammed is a Consultant Emergency Medicine Physician with over 12 years of experience. He is an expert in handling critical medical situations, trauma cases, and urgent care needs.
Conditions We Treat
Our emergency team is experienced in assessing and managing a wide range of urgent and critical conditions, including:
- Chest pain – including suspected heart attack (myocardial infarction)
- Difficulty breathing or sudden shortness of breath
- Stroke symptoms – including sudden facial drooping, arm weakness, or difficulty speaking
- Severe allergic reactions (anaphylaxis) – a sudden, life-threatening reaction to an allergen
- High fever – especially in infants, young children, and elderly patients
- Seizures (fits) – sudden, uncontrolled electrical activity in the brain causing convulsions
- Severe abdominal (stomach) pain
- Head injuries and loss of consciousness
- Broken bones and serious joint injuries
- Deep cuts, wounds, and lacerations requiring urgent treatment
- Burns and chemical injuries
- Diabetic emergencies – including very high or very low blood sugar levels
- Severe vomiting, diarrhoea, or dehydration
- Urinary tract infections causing severe pain or systemic symptoms
- Poisoning or accidental ingestion of harmful substances
- Mental health crises requiring urgent medical support
Our Services & Procedures
- Immediate triage (rapid assessment to prioritise care based on the severity of your condition)
- Emergency physical examination and vital signs monitoring
- Emergency blood tests and laboratory investigations
- Emergency X-rays, ultrasound, and imaging
- Cardiac monitoring and emergency ECG (a test recording the electrical activity of the heart)
- Intravenous (IV) therapy – delivering fluids or medicines directly into the bloodstream
- Wound care, suturing (stitching), and dressing of injuries
- Fracture (broken bone) assessment, splinting, and stabilisation
- Respiratory support and oxygen therapy
- Emergency pain management
- Resuscitation and advanced life support
- Stabilisation and transfer to the ICU (Intensive Care Unit) when required
- Coordination with specialist departments for further in-hospital care
- 24/7 pharmacy support for emergency medication needs
Comprehensive Healthcare Solutions
Family-Centered Care
We welcome your family’s involvement in your healthcare journey and create a comfortable environment where loved ones feel included.
24/7 Pharmacy
Round-the-clock pharmacy services ensure you can access medications and prescriptions at any time, day or night.
State-of-the-Art Facilities
Modern operating theatres, ICU, NICU, advanced diagnostic imaging, and well-equipped departments ensure you receive quality treatment.
Comprehensive Specialties
Expert care across cardiology, paediatrics, obstetrics, orthopaedics, surgery, dermatology, dentistry, and more – all under one roof.
24/7 Emergency Services
Our Emergency Department is always open with experienced doctors ready to provide immediate care when you need it most.
Home Visit Care
For patients who cannot travel to the hospital, our doctors can provide medical consultations and care in the comfort of your home.
Medical Laboratory
Accurate diagnostic testing with advanced laboratory equipment and quick turnaround times to support your treatment plan.
Multilingual Support
Our doctors and staff speak English, Arabic, Hindi, Urdu, Malayalam, Tamil, Telugu, Kannada, and Bengali for clear communication.
Expert Optical Care
Comprehensive eye examinations, vision correction, and optical services to protect and enhance your eye health.
Medical Packages
Affordable health screening and treatment packages designed to provide comprehensive care at transparent, budget-friendly rates.
Maternity Services
Complete pregnancy care from antenatal check-ups to delivery and postnatal support, with experienced obstetricians guiding you throughout.
Transparent Pricing
Clear, upfront costs with no hidden fees—we believe you deserve to know what you’re paying for before any treatment begins.
What to Expect During Your Visit
When you arrive at our Emergency Department, you will be seen immediately by a triage nurse. Triage is a quick, structured assessment to understand your symptoms and determine how urgently you need to be seen by a doctor. Patients with the most serious conditions are always seen first.
Once assessed, you will be directed to the appropriate area of our emergency department. Our doctor will examine you, order any necessary tests, and begin treatment as quickly as possible. We will explain what is happening at every stage – and if you do not understand something, please ask. Our multilingual team is here to help.
Depending on your condition, you may be discharged home with clear follow-up instructions, admitted to a ward for further care, or transferred to our ICU if closer monitoring is needed. A family member or carer is welcome to stay with you – because your support network matters to your recovery.
This information is for educational purposes only. For personalised guidance, please consult our doctors.
Book an Appointment
- We are here to help: Our friendly team is always happy to answer any questions you have.
- Booking your time: Please book just one appointment slot per person. This helps us ensure every family in our community gets the care they need.
- Arriving for your visit: We kindly ask you to arrive on time. If you are delayed by more than an hour, we may need to reschedule your visit. We will always try our best to see you later the same day if another time opens up.