We understand that navigating healthcare can be overwhelming, especially when you’re far from home. At Shifa Al Jazeera Hospital, we believe informed patients make better health decisions. That’s why we communicate clearly in your language, explain costs upfront, and involve your family in your care. Your voice matters, and we are committed to protecting your rights at every step.
Right to Respectful Care
You deserve care that honours your dignity, culture, and individual values. Our team treats every patient with kindness and understanding, regardless of background, nationality, or income. We recognize that your cultural beliefs shape your healthcare experience, and we respect those differences in every interaction.
Right to Clear Information
You have the right to understand your diagnosis, treatment options, and costs in simple language. Our doctors explain medical terms clearly and answer all your questions patiently. We believe you cannot make good health decisions without good information. If something is unclear, please ask – we are here to help you understand.
Right to Privacy and Confidentiality
Your personal health information stays private. We follow strict confidentiality protocols to protect your medical records and conversations with our staff. You can discuss your health concerns openly, knowing that your information remains secure and confidential. We only share your details with your care team or when required by law.
Right to Participate in Your Care
You have the right to be actively involved in decisions about your treatment. Ask questions, express concerns, and share your preferences with our medical team. We value your input and work with you to create treatment plans that align with your health goals. Your treatment is never decided without your understanding and consent.
Right to Quality Medical Care
Every patient deserves expert medical care delivered safely. Our experienced doctors and modern facilities meet high clinical standards across all specialities. We are committed to providing you with skilled treatment, proper follow-up care, and attention to your wellbeing throughout your healthcare journey.
Right to Transparent Pricing
You have the right to know the cost of your care before treatment begins. We provide clear pricing information upfront, with no hidden fees or unexpected charges. If you have concerns about costs, please speak with our billing team. We are here to help you access the care you need without financial confusion.
Right to Family Involvement
We welcome your family’s participation in your healthcare. You have the right to include loved ones in discussions about your treatment, and they may stay with you during hospital visits when appropriate. Family support is important for healing, and our family-centred approach ensures your relatives feel included and informed.
Right to Multilingual Support
Language should never be a barrier to healthcare. Our multilingual staff speaks English, Arabic, Hindi, Urdu, Malayalam, Tamil, Telugu, Kannada, and Bengali. You have the right to receive information and communicate with our team in the language you understand best. Clear communication leads to better care.
Right to Voice Concerns and Provide Feedback
Your feedback helps us improve. You have the right to share your experiences, ask questions, or raise concerns about your care without fear of negative consequences. If you are unhappy with any aspect of your treatment, please speak with our Patient Relations team. We take your concerns seriously and work to resolve issues promptly.
Your Responsibilities as a Patient
Quality healthcare is a partnership. While we protect your rights, we also need your cooperation to provide the best possible care.
Provide Accurate Information
Tell us your complete medical history, current medications, allergies, and symptoms honestly. Accurate information helps us diagnose and treat you safely. If you don’t understand a question, ask us to explain it differently.
Follow Treatment Plans
Take medications as prescribed, attend follow-up appointments, and follow your doctor’s advice. If you cannot follow the treatment plan or have concerns about it, discuss this with your doctor so we can find solutions together.
Ask Questions
If you don’t understand your diagnosis, treatment, or instructions, please ask. We would rather explain something twice than have you leave confused. Your understanding is essential for successful treatment.
Respect Our Staff and Other Patients
Treat our doctors, nurses, and staff with courtesy and respect. Avoid threatening or abusive behaviour. Be considerate of other patients by keeping noise levels low and respecting their privacy.
Attend Appointments or Cancel in Advance
If you cannot attend your appointment, please notify us at least 24 hours in advance. This allows us to offer the slot to another patient who may need urgent care.
Pay for Services
Payment is expected at the time of service, unless other arrangements have been made. If you have difficulty paying, please speak with our billing department. We are here to help you find solutions.
Follow Hospital Rules
Respect visiting hours, smoking restrictions, and safety protocols. These rules protect everyone’s health and safety. If you have questions about hospital policies, ask any staff member.
Inform Us of Changes
Tell us immediately if your condition worsens, you experience side effects, or your contact information changes. Keeping us informed helps us provide better care and reach you when needed.
Working Together
At Shifa Al Jazeera Hospital, we are committed to protecting your rights while providing compassionate, high-quality care. When you understand your rights and fulfil your responsibilities, we can work together to achieve the best possible health outcomes for you and your family.
If you have questions about your rights or responsibilities, please ask any member of our team. We are here to serve you with respect, transparency, and dedication.
For concerns or feedback: Contact our Patient Relations team at (+973) 17288000 or visit our reception desk.